At Color And Andy, we aim to create an experience built on trust, respect, and clarity. Below you’ll find answers to some of the most common questions, along with our salon policies to ensure a smooth, stress-free appointment for everyone.
What is your cancellation policy?
You can cancel or reschedule free of charge up to 48 hours before your appointment. Within 48 hours, appointments cannot be rescheduled, and cancellations are charged 100% of the booked service. No-shows are charged in full. I work with one client at a time, so a chair that empties at short notice usually stays empty. Booking confirms you accept this. If something serious happens, please get in touch. I would always rather hear from you.
What if I’m running late?
If you arrive more than 15 minutes late, we may need to shorten or reschedule your appointment, depending on the service and schedule. In some cases, this will be considered a missed appointment and charged in full. Please call ahead if you’re running behind — we’ll always do our best to accommodate where possible.
What happens if I miss my appointment?
No-shows will be charged 100% of the scheduled service fee. Please cancel in advance if you can’t make it, so we can offer the slot to someone else.
Do you offer refunds?
We do not offer refunds for services. If your color is not right, tell us within 10 days of your appointment and Andrea will put it right at no charge. This covers the result not matching what you agreed in your consultation. A change of mind about the look, or color done elsewhere in the meantime, is a new appointment. Please get in touch, we would always rather hear from you.
How can I contact the salon?
You can reach us by phone, email, or by submitting a form on our [Contact Page]. We’ll get back to you as soon as possible during business hours.
Where are you located?
We’re located in the Bowery in the Lower East Side of NYC, with easy access from surrounding neighborhoods including, Soho, and Lower Manhattan. Get direction by clicking here.
